Terms & Conditions

Premise

The following document - along with all the documents here quoted - contains the Terms and Conditions regarding the use of the present website with the domain of marlonfirenze.com and the order of items therein included.

The customer should read very carefully the following Terms and Conditions, the Cookies Policy and the Privacy Policy before using this website or placing an order.

The website marlonfirenze.com was created to let customers, who are registered users activated only by the administrator, place orders. It is important to notice that Marlon Firenze is a wholesale reseller: our eCommerce website is Business to Business only (B2B).

The order of items on the present website is managed by the owner of the “Marlon” brand, Alimport Franco S.r.l. (from now on “website manager”), legal head office in Sesto Fiorentino (FI), via Tevere n. 100/5, TAX CODE and VAT IT05494150484, N. REA FI 550960, share capital of 10.330 €, solo shareholder, telephone number 0553416191, contacts info on the contact page of the present website.

On the present website is sold the “Alyss” brand as well, managed by the aforementioned Alimport Franco S.r.l. (from now on “website manager”), who is also the owner of the Alyss brand. The products under the bijoux category of the “Alyss” brand (alyss bijoux) might be made in P.R.C.

If you accept the Terms of Service, that are the Terms and Conditions of the present document, or if you place an order, you declare to have read, understood and completely accepted with no reserve whatsoever the Terms of Service.
The present website does its best to have up to date informations. However we cannot guarantee that.
The customer acknowledges and accepts that the products might not
completely match the description, or the photographs on the website.
For any doubts feel free to contact the website manager using the contact page of the present website.

ORDERS

Customers orders are confirmed only after the validation of the order itself, even if it’s partial, by the website manager, who reserves the right to accept or not the order, after several accurate technical/administrative checks.
Once the order has been confirmed, shipping costs will be notified to the customer. Shipping costs may vary depending on the quantity and the volume of the ordered products. Moreover shipping costs will include even possible price variations
decided by the website contracted courier.
If an ordered product were not available anymore, the website manager would not be oblige to provide it. He will just
have to promptly inform the customer of the issue. The customer will be able to choose to pay only the remaining products or to substitute the missing items with something else available.

PRICES

Product prices are quoted in Euros and will in any case those indicated in the invoice. The shipping costs may vary depending on the country and the quantity of the order, and will be invoiced to the customer, after the validation of the online order. Marlon reserves the right to change / adapt the technical and economic information of the products concerned. Payment will be made by the customer upon confirmation order by credit card or bank transfer.

PAYMENTS

At the moment on our website "www.marlonfirenze.com" is active only the payment formula "pay later" that allows the customer to confirm the order on the website, but to make the payment after the order confirmation and after receiving the communication from the staff of the website operator. Customer payments after confirmation can be made by bank transfer or in other forms that will be authorized on a case-by-case basis by the staff of the website operator. The courier mark is only possible for the destination in Italy.

Bank transfer in advance The customer can send us by fax or e-mail the receipt of the payment showing the code number of the operation. In case of payment by bank transfer in advance, what is ordered by the customer is kept busy until receipt of proof of payment or feedback from the staff of the operator of the website. To speed up the operations of order deliveries, the customer is invited to send by fax (to the number 055.3427450) or email (info@marlonfirenze.com) the receipt of payment of the bank showing the code number of the operation, indicating their generality, your company and the reference of the order document for which you made the payment.

The shipment by courier of what is ordered by the customer takes place only when actually credited to the bank account of the manager of the website, which should still take place within 7 working days from the date of receipt of the order. Beyond this time, the order is automatically canceled.

The purpose of the bank transfer must include: Identification and order number that is issued in the automatic confirmation email or in the emails subsequently communicated by the staff of the website operator. The bank details on which to make bank transfers are at the bottom of the order document or the proforma invoice that will be attached in the email sent to the customer by the staff of the website operator after the order confirmation.

SHIPPING

Orders will be delivered to the addres chosen by the customer during checkout. Usually we ship only after receiving the payment on our bank account; delivery time may vary depending on the city or the country of the customer. If the delivery date shifts, we will inform the customer of new date as soon as possible.
The website manager reserves the right to refuse, interrupt, or cancel the delivery or any other duty bound to the sales contract, according to just its own discretion, in case of alleged fraud and non-fulfilment or violation of previously undertaken sales contract by the customer with the website manager.

We usually ship within 2 or 3 days after receiving the payment by the customer. Delivery is handled by a courier of our choice. Shipping costs (that may change depending on the destination, the weight and/or the volume of the package) are entirely paid by the customer. These costs are going to be calculated according to the prices of our courier at the time of shipping.

Shipping will be tracked using our courier tracking system. The customer can ask us the tracking code to follow the shipping progress.

If the customer prefers to use his own courier, he must send an email to our logistical staff as soon as possible (at least two days before our estimated date). It is important to remember that switching to another courier might include additional costs for the customer.

Shipping costs might include possible management costs (administrative charges, customs fees, insurance costs), packaging costs and postal fees. We highly recommend to group as many items as possible into one big order. It is not possible for us to combine two or three distinct orders into one, therefore shipping costs will be applied to all of them.

Items will be sent at customer’s complete risk, but we are going to do our best to deliver the packages to the courier intact and well sealed. Packages might resemble cardboard boxes or plastic bags. They both are strong and big enough for all your needs.

RETURNING GOODS

The customer is required to carefully inspect the goods at the time of delivery.
The customer must give timely notice of the anomaly to the staff of the website operator via email to: info@marlonfirenze.com
We accept no claims of any kind after receipt of the goods by the customer, with the exception of defects of conformity required by law.
As soon as goods are returned to our warehouse, the conditions will be checked.
The goods that will be returned in unsuitable conditions will not be reimbursed.
Returned items must not have been used, worn, washed or altered in use and must not show any sign of use.
The customer can not in any way make a return request or refund in case he keeps the goods purchased in bad condition.

Before asking to return or substitute goods, the customer has to verify that the products are eligible to the process, checking the following Terms and Conditions.

1. Products have to be intact, price tags and seals have to be present and still attached to the item;
2.
Accessories and special packagings have to be present;
3.
It will not be possible to return incomplete items, damaged items or worn out items;
4.
The customer has to request to return the good within 10 days from delivery;
5.
Returned goods have to be delivered to the courier within 10 days from the return authorization by the website manager.
6.
Returned goods have to be shipped from the same country where they have been delivered in the first place.

SUBSTITUTING GOODS

To substitute goods the customer has to respect the aforementioned Terms and Conditions and he has also to send the items that he wants to change in only one box to “Alimport Franco srl”, manager of the present website. Shipping costs for returning or substituting goods will be determined by the website manager with the customer case by case. We reserve the right to refuse returning products of the same order shipped in different times.

It’s possible to substitute an article only once.

It’s possible to substitute an article only with another article of the same model. Hence it is not possible to substitute an article with an article of a different model.

The customer has to contact the website manager staff before sending back any item.

The website manager may consider the possibility of collecting the returned goods straight from the customer, with his own courier.

WITHDRAWAL WITH RETURN

Withdrawal with return might be possible if the delivered items differ from the ordered ones or from the description of them on the website.

The amount paid for the returned products will be refund as quickly as possible, or it will be recognized as credit for the customer to spend in future orders.

The customer may feel free to contact us for further information on withdrawal with return.

DELIVERY

The delivery of products will be made to the address indicated by the customer when ordering. In principle, the products will be shipped once received the actual receipt of payment, the delivery time may vary depending on the city or country of destination. In the case in which the delivery was delayed for reasons not attributable to the customer will be provided, as far as possible, the new delivery date. Marlon reserves the right to refuse, suspend or cancel, at its own discretion, the delivery or the fulfillment of any of the obligations that derive from the sales contract, in case of alleged fraud, default or breach by the customer of obligations to Marlon with previous orders and / or contracts of sale.

MINIMUM ORDER

The minimum amount of supply is established for an amount of € 300.00 (without vat). They are excluded from the calculation of the minimum order: transport costs, VAT and incidental charges. The minimum amount was also calculated to ensure that the customer cushions, the entire order, the shipping costs. The minimum order constraint applies to orders placed through the website. The customer can contact the staff of the website operator to ask for other minimum orders.

COMPLAINTS AND MADE PRODUCTS

The customer must carefully inspect the goods on delivery. If there are defects in the factory on products or errors in shipments by Marlon of our staff will take charge of the return / commodities exchange costs. The customer must give timely notice to the anomaly Marlon via email to: info@marlonfirenze.com. We do not accept any claims of any nature after the customer has received the goods, except for the defects in compliance with the applicable law. Just returned merchandise in our warehouse we will check policies. Not the goods that will be made in unsuitable conditions will be refunded. Returned items must not have been used, worn washed or altered and must not show any signs of use. Each item must be returned with labels, original packaging, as well as received. All returned items will be inspected by Marlon and will have to meet all the parameters listed in the return process. Once approved the return, it will be communicated to the customer and will replace the goods or refund the amount as agreed. In case of incorrect storage of the product sold, the customer can not in any way do damage claim, or demand any compensation.


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